Repair & Service

Need a fixture looked at? Fill in the form below and our service team will review the details and get back to you with next steps, including inspection, quotation and drop-off arrangements.

Have these on hand

  • Item / serial number: on the fixture's label or housing
  • Warranty status: and your invoice or purchase reference if under warranty
  • A clear description of the issue: what's happening, when it started, and any error codes
  • The accessories you'll hand in with the unit

How it works

  1. Submit the form below.
  2. You'll receive a confirmation email with a drop-off form (PDF).
  3. Print and sign the form, then book an appointment to drop off the unit.
  4. We inspect the unit and send you a quotation before any repair work begins.

Questions? Call +65 6294 2946 or WhatsApp +65 9227 1795. Service Centre: 26 Kallang Place #06-16, Singapore 339157 (Mon–Fri, 11am–6pm, by appointment).

Repair & Service Request Form

Your details
Equipment

Found on the fixture's label or housing. For several units, separate serial numbers with commas.

Is the unit under warranty?

If under warranty: where and when it was bought.

Accessories handed in
Tick everything you will drop off together with the unit
The issue
Symptoms (tick all that apply)

What's happening, when it started, and anything you've already tried.

Before drop-off, please confirm
Please tick each item

You'll receive a confirmation email with a drop-off form to print and sign.